Enveva Return Policy
Returns & Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if there is a problem with the product. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
30-Day Return Policy
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
How to Reach Us
Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and problem product(s). For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
1. Enveva’s Responsibility:
- If we are responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping costs or resend for free a replacement at our expense. This solution is only when Enveva is responsible for shipping the wrong item or size.
- Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.
Additional Notes About Returns
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.